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Vexata Customer Support offers a variety of services that helps our customers achieve their business goals and fully leverage their investment. With the purchase of one of our comprehensive support options, customers can enjoy peace of mind that Vexata Subject Matter Experts (SME’s) will be available 24x7x365 to resolve their support incidents.
Support Service Level Offerings and Their Benefits
Vexata offers Gold and Platinum Support Services that are designed to provide a range of options that fits our customer’s business priorities and objectives. Vexata allows customers the flexibility of adjusting their support levels as their business requirements change over time.
Includes 24x7x365 unlimited access to global Technical Support, Software Maintenance Releases, Call Home functionality, Software Minor Upgrades, and Onsite Next-Business-Day hardware replacement.
Includes 24x7x365 unlimited access to global Technical Support, Software Maintenance Releases, Call Home functionality, Proactive Monitoring, Software Minor Upgrades, Remote Training and Onsite 4-Hour hardware replacement.